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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is click the Help button, which is present on each page. A pop-up window will show up. It contains thorough information about all the actions that you can perform on that particular page. Each pop-up menu appears on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a huge range of video tutorials illustrating how to work with our web hosting Control Panel. They're intended for those of you who want to see how things are getting done instead of only reading articles. In this way, anyone can quickly become familiar with our web hosting Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the answer you searching for, take a gaze at our comprehensive FAQ section, which contains questions asked by real persons and provides real solutions. We periodically "revamp" our FAQ database with new questions & answers in order to embrace all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions section either, you can get in touch with our fantastic team of client support engineers available 24/7/365 and ready to assist you with any query. Each support ticket you open will be responded to within one hour (the average trouble ticket response time being only twenty mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 277227

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com